Broadband Help

Fix your broadband problems

Reset your router to its factory settings

Step 1

While your router is switched on, press and hold a blunt pointed object (such as a pen) in the small reset button on the back until the test light blinks, then release the button. This will take approximately 10 seconds.

It may take your router a few minutes to reset.

Step 2

Go to the device that you were experiencing difficulty in accessing the internet.

Type the web address below into your web browser to check if your broadband connection is now working.

check.sky.com